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Wickes DIY Stores


SSL https://www.wickes.co.uk/
wickesWickes has a portfolio of more than 200 stores across the UK supplying DIY and trades..

Our stores and website stock a huge selection of own-brand home improvement products designed to meet the requirements of all DIYers and tradesmen undertaking DIY projects, general repairs and maintenance.

We believe that Wickes provides the best value for money in the DIY market, and we are committed to strengthening our position as the destination DIY and home improvement store for tradesmen and DIYers of every level.

There are currently over 14,000 products in the Wickes range available to order in-store, online or by telephone. We have a number of themed in-store showrooms highlighting our range of kitchens and bathrooms, and also stock a comprehensive range of FREE 'Good Idea' and 'Build Your Skills' leaflets, which have been designed to inform and advise customers on a number of key DIY topics (you can also find these online).

As a company, we are always looking for ways to help improve the environment - for example, by recycling waste packaging material generated by our stores. Whether they are located in the UK or further afield, manufacturers and suppliers of Wickes products must meet our high standards for environmental awareness. We ensure that they minimise the impact that their production activities have on the immediate surroundings, and only produce goods that meet or exceed our demanding quality targets.

A deeper dive into wickes.co.uk

Common questions asked about www.wickes.co.uk

1. What is the delivery policy for Wickes?

Wickes offers free delivery on orders over a certain amount. For smaller orders, there may be a delivery fee. Delivery times vary depending on the location and the items ordered. Customers can track their orders online to get real-time updates on the delivery status. It is important to check the delivery policy on the website for specific details and any restrictions that may apply.

2. How can I find a Wickes store near me?

To find a Wickes store near you, you can use the store locator feature on the website. Simply enter your location or postcode, and the website will provide a list of nearby stores. The store locator also provides information such as opening hours, contact details, and directions. It is recommended to check the store locator regularly as store locations and opening hours may be subject to change.

3. What is the return policy for Wickes products?

Wickes has a flexible return policy for products purchased online. If you are not satisfied with your purchase, you can return it within a certain timeframe for a refund or exchange. The specific return period and conditions may vary depending on the type of product. It is advisable to review the return policy on the website or contact customer service for detailed information on how to initiate a return and any associated costs.

4. Can I track my order on Wickes website?

Yes, you can track your order on the Wickes website. After placing an order, you will receive a confirmation email with a tracking number. Simply log in to your account on the website and enter the tracking number to get real-time updates on the status of your order. The tracking information will include estimated delivery dates and any relevant updates. If you have any issues with tracking your order, you can contact customer service for assistance.

5. Does Wickes offer any installation services?

Yes, Wickes offers installation services for certain products. These services may include kitchen and bathroom installations, flooring installations, and more. The website provides information on the available installation services and how to request a quote. It is recommended to check the website or contact customer service for specific details, pricing, and any requirements for utilizing the installation services.

Some reasons to choose wickes.co.uk

Great Customer Service

The company has received positive reviews from customers who have praised the helpfulness and professionalism of the staff. For example, a customer named Eileen Openshaw gave a shoutout to Jenny and Stuart at the Bolton store for their exceptional assistance in choosing a new bathroom or kitchen. This demonstrates the company's commitment to providing excellent customer service.

Outstanding Product Knowledge

Customers have highlighted the impressive product knowledge of the staff, which has helped them find the perfect products for their needs. A customer named PMP M praised Clare from the Swindon store for her exceptional product knowledge, which made a significant difference in their shopping experience. This showcases the company's dedication to ensuring that customers make informed decisions.

Quick Response to Negative Reviews

The company has a high rate of responding to negative reviews, with a reported 97% response rate. This indicates that the company takes customer feedback seriously and strives to address any issues promptly. Customers can feel confident that their concerns will be acknowledged and resolved in a timely manner.

Wide Range of Products

The company offers a diverse range of products, particularly in the home and garden category. With over 42,101 items available, customers have a wide selection to choose from. This ensures that customers can find the specific products they need for their projects, making Wickes a convenient one-stop shop for home improvement needs.

Transparent Business Practices

The company has published a Transparency Report, demonstrating their commitment to openness and accountability. This report provides insights into the company's operations and practices, allowing customers to make informed decisions. By being transparent, Wickes builds trust with its customers and shows a commitment to ethical business practices.
telephone Telephone
03301234123
Well-established UK based company - established in 1972, and now with more than stores thoughout the country - providing DIY and home improvement products. Website includes e-commerce facilities, delivery and returns information, FAQs, store locator facility, how-to videos and other help, company contact details.
reviewhomeandgardenlistings.co.uk review
signals of trust found Signals of trust found on website
  • Full company contact address and
    phone number found
  • Delivery information found
  • Returns policy found
  • Company established in 1972,
  • SSL Website secured by SSL certificate
Information on how we determine signs of trust
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regulated by  Regulated By...
regulated by the Financial Conduct Authority
regulated by  Associations belonged to
The Furniture & Home Improvement Ombudsman
spider  Site last visited by us on...
6 April 2024
spider  Average page load time
0.19 seconds
69th percentile
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Snapshots of wickes.co.uk may include domain name holding pages
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3rd party reviews  3rd party review websites
Average score of 3.33 from 3 reviews

"Great help with heavy tiles in store and loading them into my car, very polite staff. "
star star star star star

"Big store in Fengate and close to industrial estate and car auction, but far from us but always go there as it’s cheapest especially for bulk sand cement, lovely kitchen displays you’ll be in awe of, good friendly place and helpful too, nice garden area too. "
star star star star

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https://www.wickes.co.uk/ website






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