Sullys House Removals Tooting

A deeper dive into sullys.co.uk

Common questions asked about www.sullys.co.uk

1. What services does D. Sully & Son offer?

D. Sully & Son is a removal and storage company based in South London. They offer both commercial and home removal services. Their staff are fully trained and uniformed, ensuring a professional and reliable service. They also provide environmentally friendly packaging materials and offer free, no-obligation quotations. With their excellent reputation and adherence to industry standards, D. Sully & Son is a trusted choice for all your removal needs.

2. How does D. Sully & Son ensure customer satisfaction?

D. Sully & Son takes pride in their top-class customer service. They have an excellent reputation as shown by their ReferenceLine feedback surveys. They are also annually audited and inspected to ensure adherence to the BAR Code of Practice. Additionally, they have a continual training program for all staff, ensuring they are up-to-date with the latest industry practices. With their COVID-19 awareness and compliance, D. Sully & Son prioritizes the safety and satisfaction of their customers.

3. Does D. Sully & Son offer fixed pricing?

Yes, D. Sully & Son offers fixed pricing with no hidden extras. This means that you can have peace of mind knowing the exact cost of your removal service upfront. There are no surprises or additional charges, ensuring transparency and fairness in their pricing. You can request a free quote from their website to get an accurate estimate for your specific needs.

4. What is D. Sully & Son's cancellation policy?

If D. Sully & Son has to cancel your move within 10 working days of the contracted date, they offer a refund of 150% of the agreed price. This demonstrates their commitment to honoring their agreements and providing reliable service. They understand that unexpected circumstances may arise, and they aim to compensate their customers for any inconvenience caused by a cancellation.

5. How can I address any complaints or disputes?

D. Sully & Son is a member of the British Association of Removers (BAR) and complies with their Code of Practice. In the event of a complaint, they are signed up to an Alternative Dispute Resolution (ADR) scheme, independently operated by Premier House. You can find details of the ADR scheme on their website. This ensures that any disputes can be resolved in a fair and impartial manner, providing peace of mind to their customers.

Some reasons to choose sullys.co.uk

Excellent reputation as shown by our ReferenceLine feedback surveys.

D. Sully & Son has built an excellent reputation among its customers, as evidenced by positive feedback received through ReferenceLine feedback surveys. This demonstrates the company's commitment to providing top-class service and customer satisfaction.

Covered by the BAR Advance Payment Guarantee scheme (UK Domestic moves only).

Customers who choose D. Sully & Son for their removals can have peace of mind knowing that the company is covered by the BAR Advance Payment Guarantee scheme. This scheme provides financial protection for UK domestic moves, ensuring that customers' advance payments are safeguarded.

COVID-19 aware and compliant.

D. Sully & Son is committed to ensuring the safety and well-being of its customers during the COVID-19 pandemic. The company is fully aware of the necessary precautions and guidelines and takes the necessary steps to comply with them, providing a safe and secure removals experience.

Continual training programme for all staff.

The company invests in the professional development of its staff by implementing a continual training programme. This ensures that all employees are equipped with the necessary skills and knowledge to deliver high-quality removal services, keeping up with industry standards and best practices.

Use and sell top quality, environmentally friendly packaging materials.

D. Sully & Son prioritizes sustainability by using and selling top-quality, environmentally friendly packaging materials. This not only ensures the safety and protection of customers' belongings during the removal process but also contributes to reducing the company's environmental footprint.