Bathroom Store - Victorian Plumbing

A deeper dive into victorianplumbing.co.uk

Common questions asked about www.victorianplumbing.co.uk

1. What products does Victorian Plumbing offer?

Victorian Plumbing offers a wide range of bathroom products, including baths, showers, toilets, sinks, taps, and bathroom furniture. They also provide accessories such as mirrors, lighting, and heating solutions. Whether you are looking for a complete bathroom suite or individual items to update your existing bathroom, Victorian Plumbing has a diverse selection to suit various styles and budgets.

2. Can I return a product if I am not satisfied?

Yes, Victorian Plumbing has a hassle-free returns policy. If you are not satisfied with your purchase, you can return the item within 365 days of delivery for a full refund or exchange. The product must be in its original condition and packaging. However, certain items, such as bespoke or made-to-order products, may be exempt from this policy. It is recommended to review the returns policy on the Victorian Plumbing website for more specific information.

3. Does Victorian Plumbing offer installation services?

Yes, Victorian Plumbing offers professional installation services for their products. They have a team of experienced plumbers and fitters who can install your chosen bathroom items with precision and care. Whether you need assistance with fitting a new shower, toilet, or complete bathroom suite, Victorian Plumbing can provide reliable installation services to ensure a seamless and efficient process.

4. How long does delivery take?

The delivery time for Victorian Plumbing products may vary depending on the specific item and your location. However, they strive to deliver all orders within 2-3 working days. Larger items or those requiring special delivery may take slightly longer. You can find more detailed information about delivery timescales on the Victorian Plumbing website or contact their customer service team for specific queries.

5. Does Victorian Plumbing offer any warranties on their products?

Yes, Victorian Plumbing provides warranties on many of their products to ensure customer satisfaction and peace of mind. The duration of the warranty may vary depending on the item, but it is typically between 1-10 years. The warranty covers manufacturing defects and faults that may arise during normal use. It is recommended to check the warranty information provided with each product or contact Victorian Plumbing's customer service for further details.

Some reasons to choose victorianplumbing.co.uk

Fast response from VP / Chris Davies

Christine Collen received a fast response from Victorian Plumbing when she noticed an error on her recent order. She emailed the company and raised an Amend Order request, and they responded within an hour with a resolution and refund for the item. This quick response demonstrates the company's commitment to addressing customer concerns promptly and efficiently.

Knowledgeable and punctual customer support

Chris Taylor provided excellent assistance to a customer who had a delivery and refund query. The customer praised Chris for being punctual and knowledgeable in providing answers. The availability of a live support messaging service was highly recommended. However, the customer expressed a preference for a telephone number to speak to someone directly. This example highlights the company's commitment to providing helpful and knowledgeable customer support.

Good design but limited towel capacity

Mrs F P reviewed a radiator from Victorian Plumbing and mentioned that it looks good. However, she found it unsuitable for large, thick towels. The radiator's design does not allow for towels larger than a thin hand towel, making it inconvenient for those with thicker bath towels. This feedback provides valuable insight for potential customers who prioritize towel capacity in their purchasing decision.

Positive response to negative reviews

Victorian Plumbing has a commendable track record of replying to negative reviews. The company has replied to 90% of negative reviews, demonstrating their commitment to addressing customer concerns and resolving issues. This responsiveness shows that Victorian Plumbing values customer feedback and strives to improve their products and services based on customer experiences.

Transparency in reporting

Victorian Plumbing has released their 2022 Transparency Report, showcasing their commitment to openness and accountability. This report provides customers with valuable information about the company's practices, policies, and performance. By sharing this report, Victorian Plumbing demonstrates their dedication to transparency and building trust with their customers.