Auraglow

A deeper dive into auraglow.co.uk

Common questions asked about www.auraglow.co.uk

1. What is the warranty information for the products?

Answer: We offer a warranty on all our products. The length of the warranty may vary depending on the specific product, but we provide detailed warranty information on each product page. If you have any questions or concerns about the warranty, please contact our customer service team for assistance.

2. What are the accepted payment methods?

Answer: We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna. You can choose your preferred payment method during the checkout process. If you encounter any issues or have questions about payment, please reach out to our customer service team.

3. How can I track my order?

Answer: Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to track the progress of your order on our website or through the courier's website. If you have any difficulties tracking your order or need further assistance, please contact our customer service team.

4. What is the returns policy?

Answer: We offer a 30-day satisfaction guarantee on all our products. If you are not happy with your purchase for any reason, you can return it within 30 days of receiving it for a full refund. Please refer to our returns information page for detailed instructions on how to initiate a return. If you have any questions or need assistance with the return process, our customer service team is here to help.

5. Do you offer free delivery?

Answer: Yes, we offer free UK delivery on all orders. To qualify for free delivery, simply place your order before 3pm, and we will dispatch it on the same day. Please note that free delivery is only available for orders within the UK. For international orders, shipping fees may apply. If you have any questions about our delivery options or need assistance with your order, please contact our customer service team.

Some reasons to choose auraglow.co.uk

Great products and great customer care.

One selling point of this company is their great products and excellent customer care. Customers have praised the quality of the products they purchased from Auraglow and have been satisfied with the level of customer service they received. This positive feedback indicates that the company prioritizes providing high-quality products and ensuring customer satisfaction.

Fast and efficient delivery

Another benefit of this company is their fast and efficient delivery service. Customers have reported that their orders were delivered quicker than expected, indicating that the company values prompt delivery. This is a selling point for customers who value receiving their products in a timely manner.

Responsive to customer reviews

Auraglow is responsive to customer reviews, including negative ones. The company has replied to 83% of negative reviews, demonstrating their commitment to addressing customer concerns and resolving issues. This responsiveness shows that the company values customer feedback and aims to provide a satisfactory resolution to any problems that may arise.

High level of transparency

Auraglow has a transparency report for the year 2022, which indicates their commitment to being open and honest about their business practices. This transparency can be seen as a selling point for customers who value companies that are transparent about their operations and are willing to share information with their customers.

Quick and efficient replacement process

Customers have reported that when they received faulty products, Auraglow promptly replaced them. This quick and efficient replacement process indicates that the company values customer satisfaction and aims to resolve any issues in a timely manner. This is a selling point for customers who want assurance that they will receive a replacement if they encounter any problems with their purchase.